Secure, scalable, and compliance-ready support for enterprise Drupal ecosystems. Tailored for сomplex platforms. We support clients managing:
• Multilingual and multisite ecosystems
• Distributed editorial workflows
• Integrations with CRMs, ERPs, and analytics
• Accessibility and regulatory compliance (EAA 2025, GDPR)
• Continuous delivery pipelines
Cyber risk is real: a cyberattack occurs roughly every 39 seconds, and the average breach now costs about $4.88M. Your Drupal ecosystem is mission-critical. Any downtime, regression, or compliance failure can cost far more than planned support.
Unpatched modules lead to security breaches and data leaks.
Slow performance hurts UX, SEO, and conversions.
Changes without oversight can break accessibility or compliance.
Lack of accountability and visibility creates operational risk.
Digital platform maturity pyramid: each next level is impossible without the previous one.
Core & module updates, patching, and dependency management to mitigate security and version drift.
Uptime, performance, logging, error tracking, automated tests (accessibility/compliance checks) to detect issues early.
Regression testing, documentation, and change logs to ensure reliability across releases.
Small enhancements, emergency support, and support takeover to enable growth and mitigate risks.
Download a real-world Service Level Agreement (SLA) template we use with our enterprise clients.
*SLA template may vary depending on your project
• Example of KPIs and response times
• Ticket prioritization rules
• Reporting formats and communication cycles
• Governance and escalation flow
Attico International provides on-demand and retainer Drupal enterprise support services to address your ad-hoc business requirements, technical and security emergencies, and ongoing support needs.
By choosing a retainer of at least 40 hours per month, you get a dedicated support team with guaranteed availability who will take care of your website’s functionality, performance, and security.
We will work with you to define our scope of engagement including but not limited to updates, patches, customizations, and environment management, and will help you set priorities to ensure the flawless performance of your site.
Proactive security
We don’t just wait for alerts. We continuously monitor and apply Drupal security patches, achieving a 96% first-try success rate and keeping you well ahead of threats, so you won’t have to worry about your site maintenance and support.
Eliminate tech debt that, if not addressed, can accumulate and cause problems such as slow page loading and site outage. To avoid this, we install minor patches every two weeks and core updates every quarter and perform any other tasks required to maintain your site’s health.
Get access to the team of Drupal experts who have experience in developing, modifying, and supporting high-traffic websites for regional stars and global brands. We follow Drupal’s best practices and industry standards to ensure your site is secure and performs well at all times.
Attico International tailors its engagement to your current business scenario offering either long-term regular support or hypercare in urgent or demanding cases.
Within the regular mode, we work 12/5 to provide you with a guaranteed response on the same business day. Urgent fixes can be resolved immediately, while others will be scheduled for the coming days or weeks.
In demanding scenarios such as Drupal 7 migration we provide hypercare support to our customers. This means that our team is available 24/7 to address emergencies and answer your questions without delay.
We incorporate maintenance automation into our processes to allow for a faster and more effective site audit and error detection.
Our Drupal monitoring service detects potential issues before they become major problems. By using such tools as Sentry, New Relic APM, Prometheus, and Grafana Loki, we run monitoring at several levels.
Your digital platform should drive growth, not hold you back. That’s why we structure our partnerships for the long term: our clients stay with us for an average of over 4 years. We’re not just a vendor; we’re an extension of your team.
We can get started quickly and calculate your budget for the following year. With Attico, the process is structured, transparent, and fully controlled, ensuring your platform continues running smoothly and remains secure.
Our team has solid experience in rescuing Drupal websites struggling with issues caused by the negligence of other developers. After receiving a request for help we deep dive into the problem, find its reason, and work on resolving it to get your Drupal project back on track.
During Drupal 7 to 10 migration, we provide uninterrupted, error-free operability of your site while transferring it to the new version either gradually or all at once.
We implement a range of best practices to quickly restore your site in case of crashing, data loss, or infrastructure failure and to protect it against security threats.
To ensure the continuity of your business in case of a disaster, our team creates a recovery plan tailored specifically to the architecture and environment of your Drupal site.
This plan includes a list of possible risks ranging from high to low probability with a detailed description of measures to reduce their likelihood and eliminate them if they occur.
At the bare minimum we will help you with setting up alt- and metatags, optimizing your site structure, and implementing data markups.
We help you optimize your website by conducting a SEO audit and providing recommendations to improve your search presence. Based on the outcomes of the steps above, we develop an action plan and implement it step by step to make your site more SEO-friendly.
Run a free homepage Health & Accessibility assessment - we’ll deliver a concise report outlining your site’s performance, security, and accessibility status.
You’ll receive:
• Overview of key performance and accessibility metrics
• List of critical risks
• Recommendations for your internal or external team
Attico is trusted by enterprise organizations with high-stakes platforms.
Over a decade of experience maintaining, upgrading, and securing Drupal websites across education, government, and NGO sectors. Our specialists include Acquia-certified Drupal developers and QA engineers.
Proven track record of deploying and maintaining websites on AWS infrastructure with Cloudflare CDN for performance and security.
SLA-driven support model with response times from 3 hours for critical incidents to 48 hours for low-priority issues, ensuring minimal downtime.
Our team has the proven capacity to support up to 300 Drupal websites simultaneously, enabled by standardized support streams, scalable monitoring tools, and automated testing frameworks.
